When everyone is in charge of collections, nobody is.Every customer, with their own owner.
Invite the people you work with, each with their own role. Assign who handles each customer: their reminders go out signed by that person and replies go to their email. And decide which reminders wait for approval before they go out.
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Who handles each customer
- Construcciones Ebro SLJSJordi Serra
- Hotel Miramar SAMPMarta Puig
- Talleres Nervión SLLFLaia Ferrer
Reminder for €12,400.00 · above your threshold
Signed by Jordi Serra · waiting for approval before it goes out
Approved by Marta Puig · sent from the company’s inbox
Step by step
Who gets in, who handles whom and who approves.
Step 1
You invite your team
From Settings › Team, with their role. Your plan’s seat count is in view before you invite, not once there’s no room left.
Step 2
You assign owners
On a single screen you see who handles each customer, how many each person has and which customers have nobody, and you change it in the same row.
Step 3
Their reminders, in their name
The reminder goes out from the company inbox signed by the customer’s owner, and replies arrive in their email. Replies through the reply link too.
Step 4
Big amounts wait for a yes
Set an amount: reminders for invoices above it wait for a person’s approval even if everything else goes out on its own.
The roles
Designed around what each person does.
Member
The person chasing payments every day: sends reminders, approves drafts, adds notes and records payments.
Admin
Looks after the setup: company details, team, sending email, templates, calculations, connections and how much autonomy the assistant has.
Owner
Also answers for the money and the data: the plan, closing the account and exporting or deleting everything.
Anyone can hit the brakes
Anyone on the team can pause follow-up; only someone who manages the setup can resume it. You hit the brakes when something goes wrong.
Copy to the team
A blind copy of every reminder to up to three people on the team, from Professional.
Your accounting firm, if you like
You can give your accounting firm (gestoría) access to follow your collections, with the role you choose, and withdraw it whenever you like.
In the app
Account managers, on one screen.
Who handles whom, how many customers each person has and which have nobody. You can change it in the demo.
Interactive demo with made-up data: click anything you like, nothing leaves your browser.
What about your invoicing software?
A reminder signed by a person gets answered. One from “accounts” gets answered less.
Collections improve when the customer knows who they’re dealing with and the business knows who handles each account.
With no splitEvery reminder goes out with the same generic signature, and replies land in a shared inbox.
With Remitide on topEach customer gets reminders signed by the person who handles them, and their replies go to that person.
With no splitTo find out who handles a customer, you have to ask.
With Remitide on topOne screen showing the split, customers without an owner and how many customers each person has.
With no splitEither everything goes out on its own, or everything has to be checked.
With Remitide on topSmall amounts go out on their own and large ones wait for approval, by amount.
Which plan includes it
From the Plus plan.
Every plan includes a team, with more seats at each level. Account managers from Plus; copy to the team from Professional; and approval by amount from Advanced.
14 days free, no card needed, with the full plan of your choice. When you subscribe, a 30-day guarantee on your first payment.
See all plans and pricing| Plan | People | Owners | Copy to the team | Approval by amount |
|---|---|---|---|---|
| Starter€19.99/month + VAT | 1 | — | — | — |
| Essential€29.99/month + VAT | 2 | — | — | — |
| Plus€45.99/month + VAT | 3 | — | — | |
| Professional€69.99/month + VAT | 5 | — | ||
| Advanced€99.99/month + VAT | 10 | |||
| Business€149.99/month + VAT | 20 |
Frequently asked questions
What people usually ask.
Which address does a reminder signed by an owner come from?
From the company email you’ve connected. What changes is the signature and the address replies go to: those of that customer’s owner.
Does a pending invitation count as a seat?
Yes, until it’s accepted or cancelled. Otherwise you could send more invitations than your plan has room for.
How does approval by amount work?
You set an amount. Reminders for invoices with an outstanding balance equal to or above it are prepared and wait for a person’s approval, even if the sequence is set to automatic. Pressing “Send now” already counts as a person deciding.
What happens with a customer who has no owner?
Their reminders go out with the company’s general signature, and replies through the link go to the account manager.
Can I remove someone’s access?
Yes, from Settings › Team, instantly. That person can no longer sign in to the account.
Keep exploring
Everything else Remitide does.
- Reminders and paymentAutomatic remindersSequences by tone, age and customer type, from your own inbox and with your signature.See the feature
- Reminders and paymentOne-click customer repliesYour customer says whether they’ve paid, when they’ll pay or what’s missing, and follow-up adjusts.See the feature
- Reminders and paymentOne-click paymentA payment link and your IBAN in every reminder. The money goes straight to your account.See the feature
- When an invoice gets complicatedCredit notes and corrective invoicesCredit and debit notes deducted before anything is chased.See the feature
- When an invoice gets complicatedInsolvency monitoringSpain’s Official Companies Gazette (BORME) checked against your customers every day, with reminders paused once confirmed.See the feature
- When an invoice gets complicatedLegal deadlines for unpaid invoicesRecoverable VAT, limitation periods and tax deductions, invoice by invoice.See the feature
- Control and teamForecast and DSOOpen receivables, ageing, DSO against agreed terms and cash coming in week by week.See the feature
- Control and teamConnectionsYour invoicing software, read-only, or a CSV or Excel file from any of them.See the feature
- Control and teamAI assistantAsk about your receivables and prepare actions that you always confirm.See the feature
- For firmsDashboard for accounting firmsReceivables for all your client companies in one dashboard, with whatever access each one gives you.See Remitide for accounting firms
Make sure every customer knows who they’re dealing with.
Invite your team during the trial, split up your customers and see how reminders go out with their signature.
If you’re not satisfied within 30 days of the first payment for your first subscription, we’ll refund that payment in full and cancel the subscription. Guarantee terms