Chasing an amount you’ve already corrected costs you customers.Every reminder asks for what’s genuinely owed.
In Spain you don’t edit an invoice: you issue another one that corrects it. Remitide takes credit notes and additional charges (debit notes) into account before chasing, and the reminder explains the breakdown.
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What the next reminder will ask for
A credit note from another customer with no linked invoice. It isn’t applied automatically: their next reminder waits for you to review it.
Step by step
From the credit note in your software to the right amount in the reminder.
Step 1
It arrives with your invoices
The credit or debit note comes in from your invoicing software or your file, like every other document. If the software states the document type, the software wins.
Step 2
It’s linked to its invoice
By the software’s ID or by the number of the corrected invoice, if that customer has only one invoice with that number. With two candidates, it doesn’t pick: you decide.
Step 3
The outstanding amount is recalculated
Invoice plus charges, minus credit notes, minus what’s been paid. Never below zero: anything left over stays as a credit balance in the customer’s favour.
Step 4
The reminder explains it
It only asks for what’s outstanding, with the breakdown. If a credit note settles the invoice, it stops being chased.
Three principles
Nothing uncertain ever does anything irreversible.
An unlinked credit note isn’t spread around automatically
If a credit note doesn’t say which invoice it belongs to, it isn’t applied to others on its own: offsetting is your decision. Meanwhile, reminders to that customer wait for your review.
A negative amount is a “possible credit note”
If the software doesn’t say what a document with a negative amount is, it’s imported so you can see it, but it doesn’t touch any balance until someone confirms it.
Nothing goes negative
A credit note larger than the outstanding amount applies down to zero and the rest stays in the customer’s favour, so you can decide what to do with it.
Debit notes
An additional charge linked to an invoice adds to what’s owed. If it isn’t linked to any invoice, it’s followed up like any other document.
A credit note isn’t a payment
An invoice settled by a credit note shows as “settled by credit note”, not as paid: your days-to-pay and this month’s collections don’t count a correction as money.
Never deducted twice
If your software already deducts the credit note from its balance, the breakdown shows it but doesn’t subtract it again: that would mean no longer chasing money that is genuinely owed.
What about your invoicing software?
Your software issues the corrective invoice. Your follow-up needs to know about it.
The risk isn’t in issuing the credit note, but in the next reminder going out with the old amount, or an unlinked credit note being offset where it shouldn’t be.
Following up payments by handBefore every reminder, you have to check whether a corrective invoice was issued for that invoice.
With Remitide on topIt’s linked to the invoice it corrects and changes what the next reminder asks for, with the breakdown in view.
Following up payments by handA credit note with no linked invoice is easy to miss, or gets offset where it shouldn’t be.
With Remitide on topWhile it exists, reminders to that customer are prepared but wait for your approval: nobody chases blind.
Following up payments by handTo know what’s really owed, you have to add up and subtract documents, customer by customer.
With Remitide on topThe outstanding amount is calculated for you, never negative, and any credit in the customer’s favour is set aside until you decide.
Which plan includes it
In every plan, including the trial.
Taking credit notes into account isn’t an extra: it’s what stops you chasing money that isn’t owed. It works with any connected software or with your files.
14 days free, no card needed, with the full plan of your choice. When you subscribe, a 30-day guarantee on your first payment.
See all plans and pricing| Plan | Credit and debit notes |
|---|---|
| Starter€19.99/month + VAT | |
| Essential€29.99/month + VAT | |
| Plus€45.99/month + VAT | |
| Professional€69.99/month + VAT | |
| Advanced€99.99/month + VAT | |
| Business€149.99/month + VAT |
Frequently asked questions
What people usually ask.
What’s a corrective invoice?
It’s the invoice that corrects one already issued (art. 15 of Spain’s Invoicing Regulation, Royal Decree 1619/2012). If it reduces the amount, it’s a credit note; if it adds to it, it’s an additional charge or debit note.
Does Remitide issue corrective invoices?
No. Remitide doesn’t invoice: you issue the corrective invoice in your invoicing software, as always. Remitide reads it and adjusts the follow-up.
What if the credit note is larger than the invoice?
It’s applied until the invoice is at zero and the rest stays as a credit in the customer’s favour. It isn’t spread across other invoices automatically: you decide.
Can I apply a credit balance to another invoice?
Yes, by hand: for the same customer, in the same currency and never more than what’s available or what’s outstanding on each invoice.
What if my software doesn’t tell credit notes apart from invoices?
A document with a negative amount is imported as a possible credit note and doesn’t change any balance until you confirm it. A series that looks like corrective invoices or a reference to the original invoice help explain it, but never decide on their own.
Keep exploring
Everything else Remitide does.
- Reminders and paymentAutomatic remindersSequences by tone, age and customer type, from your own inbox and with your signature.See the feature
- Reminders and paymentOne-click customer repliesYour customer says whether they’ve paid, when they’ll pay or what’s missing, and follow-up adjusts.See the feature
- Reminders and paymentOne-click paymentA payment link and your IBAN in every reminder. The money goes straight to your account.See the feature
- When an invoice gets complicatedInsolvency monitoringSpain’s Official Companies Gazette (BORME) checked against your customers every day, with reminders paused once confirmed.See the feature
- When an invoice gets complicatedLegal deadlines for unpaid invoicesRecoverable VAT, limitation periods and tax deductions, invoice by invoice.See the feature
- Control and teamForecast and DSOOpen receivables, ageing, DSO against agreed terms and cash coming in week by week.See the feature
- Control and teamTeam and account managersWho handles each customer, who signs and which reminders are waiting for approval.See the feature
- Control and teamConnectionsYour invoicing software, read-only, or a CSV or Excel file from any of them.See the feature
- Control and teamAI assistantAsk about your receivables and prepare actions that you always confirm.See the feature
- For firmsDashboard for accounting firmsReceivables for all your client companies in one dashboard, with whatever access each one gives you.See Remitide for accounting firms
Make every reminder ask for the right amount.
Connect your invoicing software and see how your invoices look with their credit notes and charges before the first reminder goes out.
If you’re not satisfied within 30 days of the first payment for your first subscription, we’ll refund that payment in full and cancel the subscription. Guarantee terms